KooYaYa PII is a prominent figure in the world of fashion and lifestyle, well-known for her vibrant personality and unique sense of style. She has garnered a significant following on social media platforms, where she shares her innovative fashion choices, beauty tips, and lifestyle insights. With a keen eye for trends, YaYa PII often collaborates with various brands, showcasing their products in creative ways that resonate with her audience. Her approach to fashion is inclusive and empowering, encouraging her followers to embrace individuality and express themselves through their style.
Beyond fashion, YaYa PII is an advocate for mental health awareness and self-love. She frequently uses her platform to discuss personal experiences and challenges, fostering a supportive community among her followers. By sharing her journey candidly, she aims to break the stigma surrounding mental health and inspire others to prioritize their well-being. YaYa PII’s multifaceted presence not only highlights her creativity and passion for fashion but also underscores her commitment to meaningful conversations about mental health and personal growth.
- YaYa PII SC (YaYa Wallet) External Vacancy Announcement
- Job Position – Call Center Representative/Agent
Required Qualification and Experience
Education: Degree in any field. Technology and specialized training in customer service is a plus.
Experience: Prior experience in a call center or customer service environment is preferred.
Language: Knowledge of additional local language is preferable.
Essential Skill Requirements
Strong verbal and written communication skills.
Problem-solving skills and the ability to handle difficult customers’ Ability to multitask and manage time efficiently.
Familiarity with CRM software or call center systems is an advantage.
Ability to work in a fast-paced environment and meet performance targets
Job Summary:
The Call Center Representative is responsible for providing excellent customer service to clients by handling inquiries, resolving issues, and addressing concerns in a professional and timely manner. The role involves answering inbound calls, making outbound calls, and working to achieve customer satisfaction while meeting company standards.
Key Responsibilities:
Maintain up-to-date knowledge of company products and services to effectively communicate and inform customers about new features and functionalities.
Follow company policies and procedures, including adherence to call scripts, quality standards, and performance targets.
Handle inbound and outbound calls in a timely and professional manner.
Provide customers with accurate information regarding products, services, billing, and account inquiries via phone, email, or chat.
Identify customer issues, concerns, or complaints, and resolve them efficiently.
Manage and de-escalate complaints while maintaining a positive relationship with the customer.
Escalate issues to the appropriate department when necessary and make sure the customer gets satisfactory response.
Document all calls and interactions for record-keeping and report any irregularities or trends to the Call Center Supervisor.
Providing insights from customer interactions and identifying recurring issues or FAQs with the objective of enhancing the services
Propose improvements to this effect
Do any other functions as instructed by the supervisor
Required Skills
Oral and written communication
Active listening
Communication
Desired Skills:Attention to detail
- How To Apply
Please Apply Only Via This Link https://erp.yayawallet.com/jobs/apply/call-center-representative-agent-30
