Jobs Opportunities from Emirates Airlines |NEW| 2024

Emirates Airlines, founded in 1985, is the flagship carrier of the United Arab Emirates and has grown to become one of the largest and most respected airlines in the world. With its main hub located in Dubai International Airport, Emirates operates an extensive network of over 150 destinations across six continents. The airline is renowned for its exceptional service, state-of-the-art fleet, and innovative in-flight offerings, including gourmet dining, personal entertainment systems, and spacious seating arrangements. This commitment to passenger comfort and experience has not only won numerous awards, but it has also established Emirates as a leader in the aviation industry.

The airline’s fleet is predominantly composed of modern Airbus A380 and Boeing 777 aircraft, which are equipped with advanced technology and provide enhanced efficiency and environmental performance. Emirates Airlines has a strong emphasis on sustainability and has taken measures to reduce its carbon footprint, such as investing in more fuel-efficient aircraft and participating in various carbon offset programs. The airline’s dedication to innovation also extends to its operations, with the implementation of cutting-edge systems for managing bookings, ticketing, and customer service, ensuring a seamless travel experience for its passengers.

In addition to its focus on passenger services, Emirates Airlines plays a vital role in supporting Dubai’s status as a global travel and trade hub. The airline contributes significantly to the UAE’s economy through tourism and cargo transport, fostering connections between regions and cultures. Beyond its commercial success, Emirates is also deeply involved in community initiatives, supporting education, health, and sports through various sponsorship and charitable programs. This blend of operational excellence, commitment to customer satisfaction, and social responsibility has solidified Emirates Airlines’ reputation as a key player in the global aviation landscape.

• POSITION: SENIOR CUSTOMER SALES & SERVICE AGENT

Educated to at least GCSE or A Level standard or equivalent. Experience in a contact centre or reservations office environment within the airline or travel industry. Knowledge/skills: Knowledge of contact centre and airline/travel industry procedures and methodology. Knowledge of standard Fares and Ticketing, Skywards and relevant reservations systems. PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail. Other languages besides English: As some Contact Centres deal with multi – lingual calls, fluency in a required language will be advantageous

• Commercial/Sales.Other: 3+ Years

Job Purpose:

To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives.

Job Outline:

Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure set quality standards are achieved for all customer interactions

Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the relevant requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.

Actively enhance Emirates revenue earnings by providing options to customers on all products and services such as Skywards membership (Skywards related queries), amendments, DBB, Dubai stopovers, hotel bookings and upgraded fares to achieve sales revenue and/or sales conversion targets.

Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.

Support Travel Agents by assisting them with bookings and special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfil Emirates online/other queries and other complex activities such as medical cases and special services.

Deputise for the Customer Sales and Service Team Leader/Contact Centre Team Leaders in their absence and provide help and act as a role model to other team members.

Act as the first point of contact for all queries from CSSAs regarding complex bookings, challenging customer interactions and other special services.