Compassion International is a Christian child advocacy organization dedicated to alleviating child poverty and fostering holistic development in children across the globe. Established in 1952, it partners with vetted local churches in various countries to implement child sponsorship programs. These initiatives focus on providing not only financial assistance but also education, healthcare, vocational training, and spiritual guidance. By enabling children to develop their potential in a loving environment, Compassion International strives to break the cycle of poverty and empower communities for sustainable growth.
At the heart of Compassion International’s work is the belief that child sponsorship can make a transformative difference in the lives of children. Sponsors provide monthly contributions that help cover essential services such as school fees, meals, and medical care. Additionally, the organization emphasizes the importance of personal relationships; sponsors have the opportunity to communicate with their sponsored children, fostering a sense of connection and encouragement. This model creates a supportive framework where children can thrive, receive mentorship, and cultivate a sense of purpose and self-worth.
Compassion International also places great emphasis on the empowerment of local churches, recognizing their pivotal role in reaching vulnerable children and families. By equipping these churches with resources and training, the organization promotes community engagement and collaboration to tackle various issues contributing to poverty. Through initiatives such as safe environments for children, life skills training, and community development projects, Compassion International is not merely addressing immediate needs but is committed to fostering long-term change and resilience in the communities it serves. In doing so, it aims to instill hope and empower future generations to rise above their circumstances.
- Job Position – IT Support Specialist II
Required Qualification And experience:
Education: bachelor’s Degree in Information Technology, Information Systems, or a related field.
Experience:5+ years relevant experience working in client service IT support.
Equivalent education, training and/or certification may be substituted for experience and education shown above
Working Environment:Office – Standard Office Environment
Physical Demands
:itting, standing, and/or walking for up to 8 hours per day
Travel Requirements: May be required to travel up to 10% of normal schedule
- Job Purpose
This intermediate professional role is to deliver basic IT support to end users in the organization’s Ethiopia office. This includes project coordination, simple software implementation and deployment, first-level IT support triage, following security protocol and performing system backups. At this career level, the incumbent carries out simple IT support implementations and assignments or participates as a team member on more complex projects. He or she may coach the work of other specialists.
- Responsibilities
Acts as an advocate to raise the awareness of the needs of children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
Effectively uses project management systems and tools for monitoring and tracking deliverables and resolving issues, ensuring delivery to the project plan and budget on basic projects.
Carries out the implementation of systems, tools, software, and services for internal clients. Further gathers requirements and deliverables to ensure that each implementation and deployment is effectively delivered on schedule.
Cooperates with other staff to resolve complex issues and those issues that others cannot resolve; often serving as the last stop internally before seeking external help.
Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Applies diagnostic utilities to aid in troubleshooting.
Conducts security assessments of systems and applications to evaluate vulnerabilities. Further validates solutions to mediate exploitable conditions on devices such as servers and intrusion detection systems.
